Legal
This Privacy Policy explains how Coolegi s.r.o., company ID: 10784411, based in the Czech Republic ("Coolegi", "we", "us", "our"), collects, uses, shares, and protects personal data in connection with:
Coolegi acts as a data controller for the personal data described in this Privacy Policy. Where Coolegi processes data uploaded by customers into the Platform on their behalf, Coolegi acts as a data processor and that processing is governed by our Data Processing Addendum, which forms part of our General Terms and Conditions.
We are committed to protecting your privacy and processing your personal data in accordance with Regulation (EU) 2016/679 (the "GDPR") and other applicable data protection laws.
If you have any questions about this Privacy Policy or our data practices, you can contact us at:
Email: [email protected]
We collect personal data in several ways depending on how you interact with us:
| Category | Examples |
|---|---|
| Account and registration data | Name, email address, job title, company name, phone number, billing address |
| Communication data | Messages, emails, support tickets, feedback, and survey responses you send to us |
| Payment data | Billing details and invoicing information (we do not store full credit card numbers; payment processing is handled by our third-party payment provider) |
| Event and marketing data | Information you provide when registering for webinars, events, or downloading content (e.g., whitepapers) |
| Category | Examples |
|---|---|
| Device and browser data | IP address, browser type and version, operating system, device identifiers, screen resolution |
| Usage data | Pages visited, features used, clickstream data, session duration, referring URLs |
| Log data | Server logs, error reports, access timestamps |
| Cookie and tracking data | Information collected through cookies and similar technologies (see Section 8 below) |
We may receive personal data about you from:
We process personal data for the following purposes, relying on the corresponding legal bases under the GDPR:
| Purpose | Legal Basis (Art. 6 GDPR) |
|---|---|
| Providing and operating the Platform — creating and managing your account, delivering the Service, providing Support | Performance of a contract (Art. 6(1)(b)) |
| Billing and payments — invoicing, processing payments, managing subscriptions | Performance of a contract (Art. 6(1)(b)) |
| Communication — responding to your enquiries, sending service-related notices | Performance of a contract (Art. 6(1)(b)) |
| Marketing and promotional communications — sending newsletters, product updates, event invitations | Consent (Art. 6(1)(a)) or legitimate interest (Art. 6(1)(f)) |
| Product improvement and analytics — analysing usage patterns, improving the Platform, developing new features | Legitimate interest (Art. 6(1)(f)) |
| Security and fraud prevention — protecting the Platform, detecting and preventing abuse | Legitimate interest (Art. 6(1)(f)) |
| Legal compliance — fulfilling legal obligations, responding to lawful requests from public authorities | Legal obligation (Art. 6(1)(c)) or legitimate interest (Art. 6(1)(f)) |
| Recruitment — processing job applications and managing the hiring process | Consent (Art. 6(1)(a)) or pre-contractual measures (Art. 6(1)(b)) |
Where we rely on legitimate interest, we have conducted a balancing assessment to ensure that our interests do not override your fundamental rights and freedoms. You may request further information about these assessments by contacting us.
We do not sell your personal data. We may share personal data with the following categories of recipients:
We engage trusted third-party providers who process personal data on our behalf to support our operations. These include:
All service providers are bound by data processing agreements and are required to process personal data solely on our instructions and in accordance with the GDPR.
We may share personal data with our legal, accounting, and other professional advisors where necessary for the provision of their services to us.
In the event of a merger, acquisition, reorganisation, or sale of assets, personal data may be transferred to the acquiring entity as part of the transaction. We will notify you of any such transfer and any change to the applicable privacy terms.
We may disclose personal data where required by applicable law, court order, regulatory requirement, or governmental request, or where necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Coolegi is based in the Czech Republic and primarily stores and processes personal data within the European Economic Area ("EEA"). Where we transfer personal data outside the EEA, we ensure that appropriate safeguards are in place, including:
You may request a copy of the safeguards we have put in place by contacting us at [email protected].
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention criteria are as follows:
| Data Category | Retention Period |
|---|---|
| Account data | For the duration of the contractual relationship and up to 3 years after termination, unless a longer period is required for legal or regulatory purposes |
| Billing and financial data | As required by Czech tax and accounting legislation (typically 10 years) |
| Marketing contact data | Until you withdraw consent or object to processing, or 2 years after your last interaction with us, whichever is sooner |
| Website usage and analytics data | Up to 26 months, or as configured in our analytics tools |
| Support correspondence | 3 years after resolution of the support request |
| Job application data | 6 months after the conclusion of the recruitment process, unless you consent to longer retention |
When personal data is no longer required, we will securely delete or anonymise it. Data that exists in routine backups may persist until the backup is overwritten in the normal course, but will not be actively processed.
Under the GDPR, you have the following rights in relation to your personal data:
You may exercise any of these rights by contacting us at [email protected]. We will respond to your request within one (1) month, unless the request is complex or we receive a high volume of requests, in which case we may extend this period by up to two (2) further months, with prior notification.
We may request verification of your identity before fulfilling your request.
If you believe that we have infringed your rights under the GDPR, you have the right to lodge a complaint with a supervisory authority. In the Czech Republic, the relevant authority is:
Úřad pro ochranu osobních údajů (ÚOOÚ)
Pplk. Sochora 27
170 00 Praha 7
Czech Republic
Website: www.uoou.cz
Cookies are small text files placed on your device when you visit a website. We use cookies and similar technologies (such as pixels, local storage, and scripts) to operate our Website, analyse traffic, personalise content, and support our marketing activities.
| Cookie Type | Purpose | Legal Basis |
|---|---|---|
| Strictly necessary | Essential for the Website and Platform to function (e.g., session management, authentication, security) | Legitimate interest — no consent required |
| Functional | Remember your preferences and settings (e.g., language, display options) | Consent |
| Analytics and performance | Help us understand how visitors interact with the Website | Consent |
| Marketing and advertising | Enable targeted advertising and measure campaign effectiveness across platforms | Consent |
When you first visit our Website, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies. You can change your cookie preferences at any time by clicking the "Cookie Settings" link in the footer of our Website.
You can also control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.
Some cookies are placed by third-party services that appear on our pages (e.g., analytics or advertising providers). We do not control these third-party cookies and recommend that you review the privacy policies of these providers.
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include, but are not limited to:
While we take reasonable steps to protect your personal data, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security.
The Platform and Website are not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete such data promptly. If you believe we may have collected data from a child, please contact us at [email protected].
When customers use the Coolegi Platform, they may upload data that contains personal data relating to their own employees, clients, or other individuals ("Customer Data"). In these circumstances, the customer acts as the data controller and Coolegi acts as the data processor.
Coolegi processes Customer Data solely on the customer's instructions and in accordance with the Data Processing Addendum attached to our General Terms and Conditions. If you are an individual whose personal data has been uploaded to the Platform by a Coolegi customer, please direct any data protection enquiries or requests to the relevant customer (the data controller). Coolegi will assist the customer in responding to such requests as required by applicable law.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
We encourage you to review this Privacy Policy periodically. Your continued use of the Website or Platform after any changes constitutes your acknowledgment of the updated Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or our processing of your personal data, please contact us:
Coolegi s.r.o.
Email: [email protected]
